- Any products purchased from WoodSense LLC are “sold with the manufacturer’s express warranty or return policy”
- Any warranty claims will be handled directly from the original equipment manufacturer according to their warranty policy.
- For any product returns, an RMA must be obtained from WoodSense LLC or you may not receive a refund. Returns are subject to any additional restocking fees required from the original equipment manufacturer. A lot of times we can get the re-stocking fee waived (but not always).
Shipped in Error
Items shipped in error must be returned within 10 days. You may return any unused items shipped in error within 10 days of date received, in its original condition and packaging for a full refund/replacement at our expense.
If the item is returned for any other reason (did not fit your tool or requirement, changed your mind, etc.), within thirty (30) days you may return it freight paid for a 15% restocking fee. Original shipping charge will not be refunded and if the item was originally shipped free, you will be charged for one-way shipping.
Electronic components (i.e. repair parts, including tool switches, regulators, modules, etc.) are eligible for return only when shipped in error.
Returns must be approved and must be complete, undamaged, and in original packaging.
To return a product, you must call us for a Return Authorization number (RA#) at (772) 266-9628. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# may be refused.
Damaged or Defective Items
You must inspect your package immediately upon receipt for shortages (did not receive all the items listed on the packing slip that show as shipped), damages or defects. You must notify us within ten (10) days of receipt of any shortages, damages or defects. Only defective exchanges for an identical item within 10 days of purchase permitted. Although your product may be covered by a manufacturer’s warranty, we cannot take responsibility for any damages or defects beyond this point and you will need to contact the manufacturer directly.
If an item is returned as defective, and the mfg technician determines that your product was not damaged or defective, you may be charged for the service call and/or shipping plus a 15% restocking fee.
Make sure when returning an item that:
- The product includes all original packing materials, manuals and accessories to avoid any additional fees
- The product is securely packaged to avoid damage
Orders that have not been shipped may be canceled by calling us at (772) 266-9628.
Once an item or an order has been shipped it cannot be canceled and you will have to process a general return which will incur cancellation fees, restocking fees, additional return shipping charges plus the original shipping charges can also not be refunded.
Dropship orders (mainly machinery orders, large tool orders or expedited orders) that have been shipped cannot be canceled and if for any reason the customer decides to cancel that order there are significant cancellation fees, restocking fees and return shipping charges. Also, the original shipping charges will not be refunded. Every tool manufacturer has a different order cancellation policy so if you ever need to cancel a drop-ship order then please call us and we can let you know what the fees will be.
Special orders from some manufacturers require additional stocking fee and some specialty manufacturers do not take tools back; however, such tools will be reworked and returned to you.
We will notify you via e-mail or telephone of your refund once we have received and processed the returned item.
Please note: We will refund shipping costs only if the return is a result of our error.